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FAQ'S

Do I need to do anything before you come to clean? Do I need to be home
while you are cleaning?
Before we come, it would be appreciated if items were picked up off the floor and dressers
and counters were not piled with to much clutter. This allows the cleaning people to clean
more thoroughly. I also ask in the summer months if you could have an air conditioner it
could be set at an appropriate temperature. Most of our customers are not home when we
arrive to clean. However, if you choose to be home while we clean that is not a problem for
us.

What hours do you clean? Can I choose the day of my cleaning?
Office hours are Monday - Friday 8:00 a.m. - 4:00 p.m. We clean between the hours of 7:00
a.m. - 5:00 p.m. I do have some employees who will clean on evenings and weekends for
special requests (although this is outside of normal hours of cleaning). I try my best to
accommodate your preference of cleaning day. I cannot promise or guarantee a cleaning
time on your specific cleaning day. I do not set cleaning time limits, and because some
clients may request additional services, or a client may lock us out or cancel unexpectedly, it's
just not possible to give specific cleaning times. If you prefer a morning or afternoon
cleaning, please let me know when scheduling your service. If you ever need a more specific
time, call the office the morning of your cleaning and I can give you an expected window of
when the cleaning team would arrive to your home.

What kind of guarantee do you offer?
I think our services will not only meet but exceed your expectations, but also know that
when dealing with many different people, I cannot make everyone happy. If we cleaning
your home and you are not 100% satisfied, please call the office by 11am the following
business day and we will discuss the situation and if needed, return to your home to re-clean
the area free of charge. No refunds are given.
For One Time and Move-In/Out Cleanings, I may need to charge additionally if I send the
crew back out to clean more areas of your home.

How do you charge for your services?
I have found that it is not always accurate to give you a quote over the phone. I can give
you an estimate, but for Regular Cleaning, I do need to give you an in-home quote for an
exact price. The in-home quotes are offered free of charge. This allows you to show me
exactly what is important to you and what areas you want cleaned. First time cleanings are
usually priced a little higher depending on the current condition of your home - I use this first
time cleaning to get rid of all the "old" dirt and dust. One Time and Move-In/Out Cleanings
are billed hourly after the two hour flat rate.

What types of payment do you accept?
Payment is due at time of cleaning. Keeping accounts receivable low enables me to keep
your fee at an affordable price. I accept cash, MasterCard or Visa, online payments, as well
as bill pay through your bank. If a check is returned as NSF then a $35.00 charge will be
assessed.
Regular clients may leave payment the day of service - on the kitchen counter or designated
area. Payments not provided on the day of service must be received at the office within 10
days or a late fee may be charged.
Non-regular or one time clients must provide a credit card number to the office for payment,
or cleaning may not be done. If paying by check it must be pre-paid to the office 2 days prior
to service or cleaning may not be done.

Do you charge a late cancellation or lockout fee?
Because I guarantee hours to my cleaning staff it is important that you provide ASLI as much
notice as possible if you need to cancel or change a scheduled cleaning. I require 2 business
days notice to make a change or cancel a cleaning. Cancellations without at least 2 business
days notice will result in a $75 late cancellation fee. Cleanings cancelled on the same day of
service will result in a fee normal to your regular cleaning rate.
If you cancel a cleaning with less than 2 business days notice, but reschedule within 5
business days of your normal cleaning day, you will not incur a fee. If you do not reschedule
and wait for your next scheduled cleaning, an adjusted rate will apply to your next scheduled
cleaning. This adjusted rate is due to the delay of time between cleanings of your home.
Lockouts only happen when a client has not supplied me a key or garage code to their home.
Although I don't require it, I recommend that you provide a garage code. I take many
precautions to ensure that your key/garage code is never lost or misplace. If we come to your
home and are unable to clean because we were locked out, you will be charged the full
regular cleaning rate. If you reschedule within 5 business days of the lockout, you will not
incur a lockout fee. If you wait until your next scheduled cleaning, an adjusted rate will
apply.

Who provides the cleaning products and equipment?
I provide all the products and supplies needed to clean your home. Should your wish for us
to use one of your products, please let me know. However, we are unable to accept
responsibility for those products or their results. The only thing our staff does not typically
bring is a vacuum - we prefer to use client's vacuums. This prevents transfer of germs, dirt,
allergens, etc., that may escape during normal cleaning, and our clients like this setup.

Do I need to sign a contract?
While I do not have a long-term contract that you need to sign, I do have a Service
Agreement that both you and ASLI will sign. This points out the policies of the company, as
well as cancellation policies, and lockouts. While you may cancel service at any time, two
business days notice are required for any cancellations or change to currently scheduled
cleanings. Notice of any cancellation or change to your cleaning schedule must be made by
calling the office. It is the client's responsibility to notify the office directly of any changes to
cleaning services. New and current clients do have to give a certain amount of notice to
cancel services depending on frequency of cleaning.

Can I use you only occasionally?
Absolutely. Most of our business is based on regular cleanings (weekly or bi-monthly) but if
you need us to clean-up before or after a party, need a spring or fall cleaning or are moving
to or from a home and need ASLI to clean it for you, that is no problem. Give the office a
call to schedule cleaning. Try ASLI once as a fill-in - I am confident you'll love it!

Will I have the same cleaners every time? How many people clean my home?
I make every effort to send the same team to your home for every cleaning. When one or
both of your cleaning professionals is ill, on vacation or has a day off I make every effort to
send one of the regular cleaners with a substitute. If I need to send a substitute team, a
quality assurance check will also be performed on your home for that cleaning. I understand
the concern of having the same individuals cleaning your home on a consistent basis, but rest
assured all of my employees go through an extensive training program to ensure consistent
cleaning techniques throughout the entire staff.
A cleaning team usually consists of a 2 person team. Sometimes I may send a 3rd person with
the team if they are training or learning the route. I may also send a 3rd person if a team has
an exceptionally high work load one day or another client on that teams route requested 3
people. Please keep in mind that having a 3rd person on the team generally speeds up the
cleaning, so it's expected that they would be in your home less time.

What if my scheduled cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday that is observed by our office, I will contact you
prior to the holiday to reschedule your cleaning. The holidays observed by ASLI are New
Years Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor
Day, Thanksgiving, Christmas Eve (possible whole or half day) and Christmas Day.

What if something gets damaged during the cleaning process?
Because of the nature of our business, the staff is required to touch virtually everything in
your home. We are as careful as possible; however, if something does get damaged while
cleaning your home, the cleaning team will immediately notify the office and complete a
damage worksheet. The owner will make every attempt to contact you immediately to
inform you of the accident and determine the best course of action to take.
The most tragic form of damage is that of something irreplaceable either monetary or
sentimentally valued. Rather than be sorry, the safest way to protect these items is to store
them away on the cleaning day, or instruct us not to clean such items. ASLI is not responsible
for damage due to faulty or improper installation of items. Pleas inform us if any items in
your home require this type of attention. Examples would be; broken or improperly installed
blinds, tiles, curtain rods, loose carpet, pictures not hung with picture frame hooks, etc.

Should I tip my cleaning team?
A tip is neither expected nor required. If you choose to leave a tip please leave it on the
kitchen counter. A note or filling out the comment card letting them know how well they
did will mean a lot. Anyone just wants to know the work they performed met or exceeded
your expectations.

Do you offer gift certificates?
Yes I do! They make wonderful gifts. They have been used for birthdays, Mothers Day,
Christmas, and Valentines Day just to name a few. They are available in any denomination
with a two hour minimum. I can send them to you or the recipient.

What if I have a pet?
Pets are not a problem. But we do need to know if you have them and we would like to
have the names for reference. Also, if any pet is aggressive, I ask that you secure them while
cleaning your home. If they are friendly they are more than welcome to stay out during the
cleaning.

What if I want to take advantage of other services while you are at my home
during a cleaning?
If you would like any of the life management services provided that ASLI offers, just call the
office 48 hours prior to your scheduled day. I will let you know the cost for the services you
would like, and you can leave payment at the time of the service. You can also set up
regular life management services to occur at the same time as your cleaning, and have a flat
rate for everything!

Who will oversee an event if I hire your company?
At this point I handle the arrangements for events. If you hire ASLI to put together a
wedding or dinner, as the owner, I am the one who will be at the event, if my presence is
required. I do have assistants that can work with me if more than one person is required,
but I would still be present. Also, I and my staff always dress appropriately.

Phone - 612-865-6002 Fax - 612-435-1404 Email - trina@asimplerlifeinc.com